If you have just received your shoes and you have any problem with them (eg.: need to stretch a bit), first please contact us, and we'll do our best to solve the issue. After discussing the problem and you still have to send back the shoes for modification, we'll send the courier to pick up your shoes and bring them back to us. If this service is not available in your country, please send them to our workshop to the following address:
La-Belly 2001 Kft.
Egymalom u. 3
4026 Hungary
+36 30 95 84 277

Refund policy

For online orders the customer has the right to cancel the order within 14 days after receiving the product based on the EU laws.
In case of return and refund claim, we accept only the unused, unworn pair of shoes in the original packaging. If they are damaged, used or worn, or any accessory is missing, we cannot issue a refund.
Please note that we can accept cancellations or refund requests ONLY for RTW shoes, bought from stock. The right of withdrawal is not applicable for any MTO shoes, especially bespoke and customized orders.
Furthermore we cannot take responsibility for size issues in case of online orders and for made to measure shoes if the measurement is not taken by us.

For more details please check the relevant part of General Terms and Conditions